Frequently Asked Questions (FAQ)
Q) How do I "install" the DVDs when I get them?
A) There is no "installation", per se. You simply put the DVD in a standard DVD player hooked up to a TV or in any computer with a DVD drive. The menu will then appear on the screen, and you will be able to select the chapter (lesson) that you would like to watch.
Q) Do these DVDs play in a regular DVD player?
A) Yes. They are standard DVDs such as you would purchase from a Wal-Mart, Bestbuy, etc.
Q) Do these DVDs play in a computer?
A) Yes, assuming that your computer has a DVD drive. Most computers these days do. If your comptuer can play DVD movies, then it will be able to play our DVDs just fine.
Q) Will these DVD play on a PC and/or a MAC?
A) Yes, they will play in any computer, PC or MAC, that has a DVD drive and is capable of playing standard DVD disks.
Q) I don't live in the United States. Will your DVDs play overseas?
A) Yes! All of our DVDs are encoded "region free" which means they will play in any DVD player anywhere in the world. Many of our customers are indeed overseas.
Q) How fast do you ship the DVDs?
A) In most cases, orders placed through the website before 3pm central time on weekdays are shipped the very same day.
Q) What shipping methods do you offer?
A) - Priority mail delivery (2-3 days),
- Overnight Fedex USA delivery
- International Priority delivery (1-2 weeks depending on customs).
Q) What is your return policy?
A) If you are not 100% happy, you may return the DVD within 30 days for a full refund.
Q) Why do you have such a generous return policy? What's the catch?
A) Simple answer. Customers universally love our DVDs. Simply put, you will not want to return the DVD. For the price and the sheer amount of instruction on each DVD, you will want to keep it as a reference long after you have finished your class. Over the years we have had very, very few returns.
Q) Do you have a "sampler" DVD or brochure you could mail to me?
A) We do not have a Sampler DVD to mail out, but we'd be happy to mail you a brochure with an enclosed order form.
You can request a brochure here.